How do I return an item?
In the unfortunate event you need to return a product, please read our entire procedure so we can expedite your return. All returns must meet the following requirements.
- Any item taken in for return must be brand new, factory sealed and unused.
- There are no returns on any Special Order Items.
- Returns must be received within 14 DAYS of placing your order.
If your item is eligible for a return, please email firstname.lastname@example.org for an RMA number. If a return is shipped back to Total Detailing with no RMA number, THE PACKAGE IS GUARANTEED TO BE REFUSED. When emailing for your RMA number you will have the option of exchanging your existing item, receiving a refund back to your credit card or PayPal account, or a full refund issued as an online store credit.
If you have received a wrong item with your order, please notify us immediately so we can get your item corrected. We will issue an RMA number and provide you a shipping label.
With the RMA number clearly written on the outside of the package, please send your return to:
1109 S. Hanover St.
Pottstown, PA 19465
Note: Returns take between 3-5 business days for completion.
Total Detailing has great working relationships and expedited procedures with all of our vendors in the rare instance that an item from your order has a problem. To resolve your problem in the timeliest fashion, we ask that you contact the manufacturer directly for assistance.
Shipping Costs: Shipping costs are in no way refundable, as it is something that Total Detailing does not profit on. Boxes, Tape, Packing Material all cost money and are usually not free. If your item ships with free shipping, the actual shipment cost will be deducted from your refund. Any shipping for any RMA or return will be paid by the buyer, regardless of a defect, issue, or problem.
International Orders (Outside of the United States)
All export/import taxes are the responsibility of the buyer. Any packages are that are seized by customs or inspection agencies will also be the responsibility of the buyer and will not be replaced. Buyer assumes any and all risks of international shipping, including but not limited to lost packages, delays, damaged packages, rerouted packages, damaged parcels, etc