What you need to know.
We are so glad that you booked your appointment with Total Detailing. We want to go over a few things to make your service appointment as easy and streamlined as possible. Full Terms & Conditions are below.
1. If you have power and water access outside, let us know when we arrive.
2. If other vehicles are in your driveway or street and may be blocked in, it is best to move them.
3. Please allow our mobile detailing vehicle as much space as possible to get as close to your vehicle.
4. Your detail service can take up to 6 hours, depending on the level of service your vehicle requires. So be sure to let us know about any time constraints you may have ahead of time. We may need to reschedule you.
5. If there are items or areas in the vehicle that you would like to not have serviced, please let your detailer know upon arrival. NOTE if a compartment has papers and other personal effects in it, we will not service that area unless explicitly given permission to do so prior to the start of the vehicle service.
6. Be sure to clean out as much trash and unwanted items as you can from your vehicle prior to our arrival. This ensures our ability to get your vehicle as clean as possible. Large items and debris can clog our vacuum equipment.
7. Excessively dirt and soiled vehicles may incur an extra charge if not disclosed, discussed or quoted prior to appointment window. If you think your even MIGHT fall into this category. A pre-negotiated price will always be less expensive than a day of the adjustment. The reason for this is so we can efficiently time our schedule. Surprise overly dirty vehicles can cause major schedule delays for other customers.
8. Be sure to mention any specific areas that you would like to be addressed or have concerns about when your detailer arrives, so we can provide you with the best possible service. We want you to be happy!
9. If you leave us an awesome, detailed, 5-star review of your experience with us on Google, we can give you a $10 credit on a future detail! Leave a google review here.
Total Detailing — Full Terms & Conditions
Total Detailing seeks to provide the best complete mobile detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.
By scheduling any service with Total Detailing you hereby agree to all terms listed on said agreement.
Being a mobile service we come to you expecting to have the following: An ample amount of space to perform our service, permission to be on-premises if you are not the owner and a safe location as well as safe conditions to service your vehicle. If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, there will be a $25 rescheduling fee.
If the service is provided at your home, please make sure to have all vehicles that will be leaving adjusted so we do not have to break down our setup to allow them to move.
We require payment to be made in full on the day of the scheduled service. If the customer is not present they can leave payment in cash or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued each month if left unpaid.
We require a 24-hour notice to cancel any booking/detailing service. Failure to do so will result in forfeiture of the deposit paid.
We reserve the right to charge up to 1/2 of the scheduled detailing service if canceled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service.
We reserve the right to charge $100 non-refundable retainer if the customer has canceled and rescheduled multiple times.
We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
We reserve the right to alter a booking or move a booking in accordance with weather conditions and/or equipment failure without penalty to the company.Our estimated time of arrival for our mobile services may depend on the weather, traffic, or other unforeseen circumstances. We will contact you on the day of the appointment if we are running late or ahead of schedule.
Please remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing.
If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to the customer’s private personal belongings.
Due to child safety we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.
We reserve the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
We reserve the right to amend any price during the detailing should it differ from the original price.
Additional fees will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials not previously discussed or disclosed.
Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.
We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult you on what can and cannot be done in regard to your vehicle’s interior.
Odors cannot be removed by cleaning alone. They must be treated with ozone treatment and may require attention from a specialist.
When it comes to windows we try to be our best. But from time to time and depending on temperature windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off, if you see streaks. We do apologize for any inconvenience this may cause, this is simply the nature of how window cleaning chemicals work.
We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.
The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.
We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.
We are not responsible for baked on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.
Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicles paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases the mark cannot be removed completely without comprising the clear coat.
Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color.
Any wax, sealant or coating not properly cared for will not last it’s intended durability length. We recommend safely hand washing.
We respect your time and personal property and we will be polite and courteous at all times.
However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.
We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered
For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure to get our attention from a distance. We try to pay attention to our surroundings. We just don’t want you to get hurt by tripping over hoses, cords and other hazards.
If we have applied a ceramic coating to your vehicles paint, trim, wheels, or glass and you opt out of our maintenance program to care for the coating we are no longer responsible for any premature coating failure.
Please consider having us maintain your vehicles coating every 3 months so as to ensure it’s durability for the next 1-2 years.
We recommend Total Shine detailing service at least once a year if not more, to keep your vehicle looking its best. If you choose to have your vehicle maintained every 3-4 months by us, and for some reason due to either the weather or your schedule, your vehicle’s maintenance detail has not been performed and has passed the 6 month mark, we must start over with The Diamond Service to reset the detail maintenance program.
About Total Detailing
Total Detailing is a Ceramic Detailing & Auto Detailing service. We bring that "new car" shine back to your vehicle. We know that you will love our service and we can't wait to meet you!
Pottstown, Royersford, Collegeville, Phoenixville, Douglassville, Limerick, Sanatoga, Oaks, Audubon, Exton, Malvern, West Chester, Villa Nova, St. Davids, King of Prussia, Philadelphia, Hatboro, Quakertown, Lehigh Valley, Broomall, Bryn Mawr, Conshohocken & surrounding areas. We also service Delaware and New Jersey.
Total Detailing, Copyright 2019. All Rights Reserved.