PRIVACY POLICY & TERMS OF SERVICE
Effective Date: January 1, 2024
Updated: Feburary 21, 2025

Total Detailing LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This combined Privacy Policy and Terms of Service outlines how we collect, use, and protect your information, and the terms governing your use of our services, including SMS communications.

By using our services, including our website and SMS messaging, you agree to this policy and terms. If you do not agree, please discontinue using our services.

INFORMATION WE COLLECT AND HOW WE USE IT

Types of Information Collected

  • Identifiers – Name, phone number, email address, postal address, and other contact details.

  • Commercial Information – Records of products or services purchased, considered, or other purchasing behavior.

  • Geolocation Data – Approximate location (city, state, ZIP code) and, if enabled, precise GPS location.

  • Internet Activity – Interaction with our website, including browsing history, device information, and usage patterns.

  • Inferences – Insights derived from preferences, behavior, and other provided information to personalize services.

How We Use Your Information

We use your information to:

  • Deliver and improve our products and services.

  • Send updates, reminders, and marketing messages via SMS or email.

  • Process transactions and fulfill service requests.

  • Analyze website and service usage to improve user experience.

  • Comply with legal obligations and enforce our terms.

SMS MESSAGING TERMS

Consent to Receive SMS

We require explicit consent before sending SMS messages. Consent may be obtained through:

  • Website Forms:
    Users may opt-in by checking the box on our website forms with the language:
    “By providing your phone number and checking this box, you agree to receive recurring promotional and transactional messages from Total Detailing LLC. Message & data rates may apply. Reply HELP for help, STOP to opt-out. View our Privacy Policy and Terms of Service for details”

  • Verbal Consent:
    Our staff will ask for consent using the script:
    “By providing your phone number, you consent to receive recurring SMS messages from Total Detailing LLC. Message frequency varies. Reply HELP for help, STOP to opt-out. Message & data rates may apply.”

  • Email Consent:
    Consent may also be requested via email with the following language:
    “By replying to this email with your consent, you agree to receive recurring SMS messages from Total Detailing LLC. Message frequency varies. Reply HELP for help, STOP to opt-out. Message & data rates may apply.”

Your Messaging Options

  • Opt-In: You can text START any time opt-in to messaging from Total Detailing LLC. 

  • Opt-Out: You can stop receiving SMS at any time by texting STOP. You will receive a confirmation message that you have been unsubscribed, and no further messages will be sent.
    Example: “Total Detailing LLC: You have opted out of SMS alerts. No further messages will be sent.”

  • Help: For support, text HELP or visit https://totaldetailingpa.com. You will receive a message with support contact details.
    Example: “Total Detailing LLC: Need help? Contact us at [email protected] or 484-854-1447.”

Types of Messages You May Receive

  • Appointment reminders and confirmations.

  • Promotions, discounts, and marketing messages.

  • Updates on services and products.

Message Frequency & Data Rates

  • Message frequency may vary.

  • Standard message and data rates may apply depending on your mobile carrier.

COOKIES AND TRACKING TECHNOLOGIES

What Are Cookies?

Cookies are small data files stored on your device to enhance your experience.

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality.

  • Performance Cookies: Improve usability and website features.

  • Advertising Cookies: Customize ads based on user behavior.

SHARING AND PROTECTION OF INFORMATION

Sharing Information

We do not sell your personal information. However, we may share it with:

  • Service providers for operational purposes.

  • Affiliates offering related products or services.

  • Legal authorities when required.

Data Security

We implement industry-standard measures to secure your data. While we strive to protect your information, electronic transmission may not always be secure.

YOUR RIGHTS AND CHOICES

Access and Data Portability

You may request access to the personal data we have collected about you and receive it in a portable format.

Deletion Requests

You may request the deletion of your personal data, subject to legal and operational exceptions.

Non-Discrimination

We do not discriminate against users who exercise their privacy rights.

TERMS OF SERVICE

Use of Services

By using our services, you agree to:

  • Provide accurate and up-to-date information.

  • Refrain from unlawful use of our website and services.

Messaging and Data Rates

  • Standard carrier message and data rates may apply for SMS communications.

Modifications to Terms

We may update this document at any time. Changes will be communicated via email or SMS.

DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

INTERNATIONAL USERS

If you are located outside the United States, please note that we process and store data in the U.S. and comply with applicable laws.

CONTACT US

If you have questions or concerns about this policy, please contact us:

  • Phone: 484-854-1447

  • Email: [email protected]

  • Address: 581 W. High St, UNIT A, Pottstown, Pennsylvania, 19464